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Customer Service
- Shipping & Delivery
- We take pride in processing your order as quickly as possible and endeavour to despatch the same day. In the event of an unforeseen delay we will advise you immediately. For any queries regarding postage and delivery please email us at: sales@olivenendoh.com
Delivery is by PosLaju. A signature may be required. Standard delivery (please allow 3 -4 days)
RM10 - Flat Rate - allow 3-4 days (West Malaysia) RM20 - Flat Rate - allow 3-4 days (East Malaysia) RM20 - Next day delivery Guaranteed* (West Malaysia) RM30 - Next day delivery Guaranteed* (East Malaysia) FREE DELIVERY - on orders over RM150.00 (Malaysia only) - allow 3-4 days
Guaranteed Next Day delivery to the Malaysia is available irrespective of order value. We guarantee next day delivery on all orders placed before 1.00p.m. and may be able to get your order delivered next day for orders placed up to 4.30p.m. Please note: Guaranteed next day means next working day. e.g orders placed on a Saturday will arrive the following Tuesday. - Guarantee & Returns
- 100% Money Back Guarantee
Olive Nendoh Skin Care offers a 100% money back guarantee on most of its products. In the event of you not being happy with any product you order from Olive Nendoh Skin Care, please return it to us within 21 days for a full refund, credit or exchange to the address below. Products can only be sent back if they are in perfect re-saleable condition i.e. in original undamaged packaging. Olive Nendoh Skin Care strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt.
Returns
When making a return please send the item back to:
Returns Dept
Olive Nendoh Skin Care
148-4A, Jln Loke Yew, 55200 Kuala Lumpur, Malaysia
Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. It is advisable to obtain proof of postage. We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs. For further assistance please e-mail support@olivenendoh.com or call 03-92222151. - Payment, Security & Privacy
- Payment
We accept VISA, VISA Electron, MasterCard, American Express, Delta, Maestro, Switch and Solo. Enter your card details, and remember to only press 'Process Order' once - it may take a little while for your credit card to validate via our secure server.
Other Ways to Pay & Order
Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop. The following shopping options are also available:- Bank Transfer
- Wired Transfer
- PayPal
- Creditcard upon approval by customer
- Cheque
Phone
You can call our Order Hotline on 03-92222151 within 9am - 5.30pm, Monday to Saturday.
Post or Fax
Please write to us: Olive Nendoh Skin Care (M) Sdn. Bhd., 148-4A, Jln Loke Yew, 55200 KL, Malaysia with your order details, or use the Order Form in our catalogue and enclose a cheque (made payable to Olive Nendoh Skin Care (M) Sdn. Bhd.), postal order or your credit /debit card details. Alternatively fax us on 03-92215795.
Security
We believe that ordering online with Olive Nendoh is completely safe.
We are fully confident that no unauthorised person or company can access credit card information entered on our site.Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible.
The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet.
We keep no record of your credit card number, so each time you make a purchase you will be required to re-enter this information. This is the most secure method of handling credit card transactions online.
For matters relating to Olive Nendoh's site security, contact Mr. Luo by phone (03-92222151) or email sales@olivenendoh.com
Privacy
Your privacy and the security of your personal information is our highest priority.
Your name and address is required to send you catalogues, samples and to deliver your goods.
From time to time, we allow other companies to use your name and address (as permitted by law) in order to offer you other outstanding products or services which we feel may be of interest to you. Even in these circumstances, we do not divulge any other information about you, including your email address. You have to opt in to receive third party information.
We ask for your e-mail address and password when you register on the site. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order and to keep you informed of its progress.
The only other occasion when Olive Nendoh will use your e-mail address is, with your permission, to send you from time to time, further information on products and special offers. Again, you have to opt in to receive this information.
Your email address will never be disclosed to any third party.
To discuss any matters relating to privacy, you may contact Mr. Luo at Olive Nendoh by phone (03-92222151) or email sales@olivenendoh.com - Terms & Conditions
- Olive Nendoh Skin Care Terms & Conditions of Sale
www.OliveNendoh.com
This site is owned and operated by Olive Nendoh Skin Care (M) Sdn. Bhd. (“we”, “us”, “Olive Nendoh”, “the Company”) is a trading name of Olive Nendoh Skin Care (M) Sdn. Bhd.
Registered address – 148-4A, Jln Loke Yew, 55200 KL, Malaysia
Business Registration No.: 317918-D
Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the olivenendoh.com website (“website”). We reserve the right to change these terms and conditions from time to time and we advise you to read through them each time that you use the site.By placing an order you are offering to purchase a product on and subject to the following terms and conditions.
Our Contract
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All orders are subject to availability and confirmation of the order price. All prices advertised are subject to such changes. Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery & Postage for further information. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been despatched to you. Only those goods listed in the confirmation e-mail sent at the time of despatch will be included in the contract formed.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs may be charged in addition where applicable. Such additional charges are clearly displayed and included in the 'Total Cost'.
Payment Payment for you order will be taken at the point of you processing payment on the website.
Guarantee and Returns
Please see details of our guarantee and returns for further information. The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can fax or e-mail.
Privacy policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy.
Promotional Codes
Where you use a valid promotion code, this usually relates to receiving extra discount, receiving free product(s) or free shipping or a combination of these. The following additional terms and conditions apply:
- Promotions are only valid until the date published
- Promotional codes can only be used for purchases made on this website.
- Only one code may be used for an order and may not be used in conjunction with any other offer.
- Olive Nendoh reserves the right to end any promotion at any time including prior to the advertised end date without notice.
In addition the following applies to these types of promotions:
i) Discounts:
- Discounts are not refundable for cash
- For money-off discount codes, you must have products in your basket totalling more than the amount of the discount. You will not be able to roll forward or use again any of the unused part of the discount code.
- Discounts will only be available on order values over the amount stated in the offer (if any)
ii) Free Products:
- Olive Nendoh reserves the right to substitute an equivalent product without notice. All free products are subject to availability.
iii) Free Shipping:
- Free shipping offers apply to the Malaysia only unless specified otherwise Loyalty Voucher - Please see Loyalty Scheme for further information.
- Loyalty voucher are only valid for a limited time and the voucher must be used by the date shown on the voucher or in the email accompanying the voucher
- Vouchers can be redeemed on the website at the Checkout page and may be used in addition to a promotional code
- We can’t accept any responsibility for lost or deleted gift vouchers.
i) Gift Vouchers
- Gift voucher are sent by post. Please double check the delivery address you provide. It is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than you or your recipient if the address entered is incorrect.
ii) Loyalty Vouchers
- Loyalty vouchers are sent by email and may get caught in spam filters and it is up to the recipient to check these filters. We can’t take responsibility if a voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
Intellectual Property Rights
All rights, including copyright, in this website are owned by or licensed to Olive Nendoh Skin Care (M) Sdn. Bhd. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Olive Nendoh. You may not modify, adapt, alter, distribute or create derivative works of or from this website, in whole or in part.
Links to Third Party Websites
This site may provide links to third party websites from time to time (third party sites) for example on our Forum. We do not control or vet these third party sites; Olive Nendoh’s privacy policy does not cover those third party sites. We advise you to read the privacy statement applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.
Accuracy of Content
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all products have been fairly described.
Limitation of Liability
We will not be liable for any loss or damage of any kind suffered by you arising directly or indirectly as a result of your use of this website or of the information provided within this website save that nothing in these terms and conditions shall exclude or limit liability in relation to any damages arising from death or personal injury resulting from your use of this website to the extent caused by the negligence of Olive Nendoh.
Damage to your Computer
We make all reasonable efforts to ensure that this website is free from viruses and defects. However, we cannot guarantee that use of this website or of any third party websites accessed through it, will not damage your computer or files programmes and information stored on your computer and we shall not be liable for any loss or damage to your computer files programmes or information arising as a result of your use of this website.
Account Security
It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
Messages Disclaimer
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments from any order placed by you.
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Beware of overwashing your face
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